Dear Customer,

Currently, we ship to Singapore, Malaysia, Thailand, Hong Kong, Australia and Philippines only.  Should you require shipping to other countries, please contact us at customer.service@arters.com.sg.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees may vary. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be despatched at your own risk, but special care is taken to protect fragile objects.

We do not ship on Saturday, Sunday and Singapore's Public Holiday.

Under normal circumstances all orders will be processed the next working day.  Transit time is dependent on mode of shipping and destination.  Please refer below for transit time.

SHIPPING FOR SINGAPORE

One of the below mode of delivery may be used to deliver your shipment. 

SG-POST (SmartPac or Registered Mail)

  • Transit time: 2-4 working days from date of despatch/shipping
  • Tracking available.  For SmartPac delivery, signature is not required at receipt of package
  • Maximum weight of package is 3kg.  
  • items larger than 8 1/4" x 11 1/4" in width and length cannot fit into this box.
  • SGD 5.00 islandwide
  • Free delivery is offered for all purchases above $80
 

SpeedPost - Standard

  • Transit time: 1-2 working days from date of despatch/shipping
  • Tracking available.  Signature is required at receipt of package
  • While we can give instruction to call recipient, it is not within our control.  Under normal circumstances a Attempted Delivery Note will be left if delivery was unsuccessful, with instructions to pick up at nearest post office or POPStation.
  • Rates - please refer to SpeedPost website
 

SpeedPost - Priority

  • Transit time: next working day from date of despatch/shipping
  • Tracking available.  Signature is required at receipt of package
  • While we can give instruction to call recipient, it is not within our control.  Under normal circumstances an Attempted Delivery Note will be left if delivery was unsuccessful, with instructions to pick up at nearest post office or POPStation.
  • Rates - please refer to SpeedPost website

 

 

SHIPPING FOR MALAYSIA, THAILAND, HONG KONG and PHILIPPINES

Registered Air Mail

  • Estimated transit time: 6-12 working days from date of despatch/shipping
  • Tracking available.  Order will be delivered with signature required.
  • Shipping cost is by weight. Maximum weight of package is 2kg
  • Minimum SGD5.00 for shipment below 200g; up to SGD15.00 for shipment of 2kg
 
For estimate, you may refer to Singapore Post website
 
 

SpeedPost - Standard

  • Transit time: 1-2 working days from date of despatch
  • Tracking available.  Order will be delivered with signature required
  • Rates - please refer to SpeedPost website

 

SpeedPost - Priority

  • Transit time: next working day from date of despatch
  • Tracking available.  Order will be delivered with signature required
  • Rates - please refer to SpeedPost website

 

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