Shipments and returns

Your pack shipment

Packages are generally shipped the next working day.  Shipment will only be executed if full payment has been received.

Packages are carefully packed and your items will be well-protected. 

changes to your order

Your order is processed electronically. Thus, we regret we are unable to add, amend or delete items once the order is placed. We welcome additional orders from you but remember that each new order is shipped separately and shipping costs are charged accordingly. 

returns

Refund or exchange must be done within 14 days of purchase.  Items must be returned in its original packing.  Items to return must be accompanied by a return authorization number.  Returns are authorized on a case to case basis.  

Please write to us at customer.service@arters.com.sg.


Shipping rates & transit time

Please refer to SHIPPING & HANDLING for information

 

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